Your Privacy Is Our Responsibility

We collect the following types of information when you create an account on bet bat and at various stages of using the platform:

1.1 Information You Provide Directly

• Full name, date of birth, and details from your national identity card or passport.
• Mobile number and email address.
• Username and password chosen when creating your account (passwords are always stored in encrypted form).
• Mobile banking account numbers required for financial transactions (bKash, Nagad, Rocket, Upay).

1.2 Automatically Collected Information

• IP address, browser version, and operating system type.
• Date and time of site access, pages visited, and total session duration.
• Unique device identifier numbers.
• Information collected through cookies and similar tracking technologies.

1.3 Information Received from Third Parties

As part of identity verification, we may use authorised third-party services to confirm the accuracy of the information you have provided, where applicable. Only the minimum information necessary is exchanged, solely for verification purposes.

We use the information collected only for the following purposes:

• To create your account, verify your identity, and ensure login security.
• To process all financial transactions, including deposits and withdrawals.
• To provide effective customer support via 24/7 live chat and email.
• To prevent fraud, money laundering, or misuse in accordance with applicable regulations.
• To improve service quality, resolve technical issues, and test new features.
• To analyse your preferences and usage patterns in order to deliver a more relevant experience.
• To send important service or security notifications.

We do not sell your personal information to third parties for marketing purposes without your consent.

bet bat applies industry-standard technical measures to protect its members' information. Data is transferred using SSL encryption protocols so that no unauthorised party can read your information while it is being sent over the internet.

Information stored at the server level is held in encrypted databases, and strict internal access-control policies are followed. Only authorised staff can access information, and only to the extent needed to carry out their specific responsibilities.

Data retention periods are determined by account activity and applicable legal obligations. Even after an account is closed, certain information may be retained for a defined period due to legal requirements.

bet bat may share your information with third parties in the following circumstances:

• Payment Processing: Information necessary to complete transactions through mobile banking services such as bKash, Nagad, Rocket, and Upay is shared with those providers.
• Identity Verification: Information may be exchanged with authorised verification services for age verification (to confirm 21+) and proof of identity.
• Legal Obligations: We may be required to provide relevant information in response to a court order or a lawful request from a competent authority.
• Technology Service Providers: Providers of game software, analytics, or infrastructure services may receive the minimum information necessary, strictly within the scope of their contracted work.

Outside the circumstances described above, we do not disclose your identity and we do not transfer information to third parties without your permission.

bet bat uses cookies and similar technologies to improve your experience when visiting the site. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure core functionality.
• Performance Cookies: Help improve the service by analysing how the site is used.
• Preference Cookies: Remember your language, theme, or other personal preferences.

You can disable cookies from your browser settings, but doing so may limit some site functionality.

As a member of the bet bat platform, you have the following rights:

• Right to Access: You may ask to know what information we hold about you.
• Right to Correction: You may request that incorrect or incomplete information in your profile be corrected.
• Right to Deletion: In certain circumstances you may request that your information be deleted, although this may not be fully possible if legal obligations apply.
• Right to Object to Processing: You may object to marketing communications or profiling.
• Right to Data Portability: You may request that information held about you be provided in a structured format.

To exercise these rights or if you have any questions, contact our support team 24/7 via live chat or email (in Bengali or English). You can also speak with us about our Responsible Gaming guidelines.

bet bat strictly prohibits registration and use by anyone under 21 years of age (for ages 21+). No information is knowingly collected from minors. If we learn that a minor has created an account, that account and all associated information will be deleted immediately.

If parents or guardians suspect that a minor has created an account without their knowledge, they are asked to inform our support team immediately.

To operate bet bat, your information may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that data transfers and storage meet internationally recognised security standards and that the protections described in this Privacy Policy apply in all locations.

bet bat reserves the right to amend this Privacy Policy when necessary. If any significant changes are made, we will publish a notice on the site and may inform you via your registered email or mobile number. Continued use of the site after a change is made will be taken as acceptance of the updated policy.

The latest version will always be available on this page, and the "Last Updated" date will be shown at the top. To learn more about us, visit our About Us page.

To ask any questions about this Privacy Policy, leave a comment, or submit a request regarding your information, contact us using the methods below:

• Live Chat: Click the live chat button at the bottom right of the site — available 24/7 in Bengali and English.
• Email: [email protected]

We aim to reply to all requests as quickly as possible. For general questions, checking our FAQ section may get you a faster answer.